December 18

The ‘CEO of compliance’

first_imgCU leader’s enthusiasm is matched only by her compassionKimberly Bohannon thinks of her job—vice president of compliance and risk management at Knoxville (Tenn.) TVA Employees Credit Union—as a hidden treasure of sorts.“Compliance is a job most people dread and wouldn’t want to work in,” she says. “To me, it’s one of the best jobs in the credit union. I get opportunities to research, investigate, train—so many different things in the course of the day. I wouldn’t trade it for anything.”Bohannon draws an analogy to a story about a tollbooth operator. When an interviewer asked if his job was boring, he replied that it was the best job in the world—he was the CEO of his tollbooth.“I’m CEO of compliance,” Bohannon quips. “I have opportunities to effect positive change for the credit union. We have lots of room to grow the compliance program in nontraditional ways.”Bohannon’s enthusiasm is matched only by her compassion. “I try to approach compliance from a place of ‘yes,’ ” she says. “Rather than saying ‘no,’ I look for a way to help members while complying with regulations.”For example, a member presented an unusual form of trust document and wanted to open an account for his mother. “Trusts scare people because they’re all different,” explains Bohannon. “They’re not on our checklist, so we usually say we can’t help them.” continue reading » 12SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more